I was pleased that you took the time to really find out what the residents wanted to get out of the training and to find out where they were at. The residents said that the sessions were quite intense and challenging, but enabled them to unpack some of their frustrations and work out what they could do to move on from there. What I have noticed in some of the people who took part is a greater confidence in their ability to influence, and a clearer plan of what they want to acheive and how they will get there.
(Tenancy Involvement Manager)